Troubleshooting Samsung Galaxy S4 That Can't Receive Calls/ Texts

Someone sent me an email regarding an issue they are facing with their Samsung Galaxy S4. Apparently, they can’t receive a text or call unless the phone is restarted. I've copied the email below with his permission.




“I own a Samsung Galaxy S4 and have a problem in receiving text or calls from just about anyone. This happens occasionally and not all the time but nevertheless it is still an inconvenience. I don't receive people's calls or texts, and am completely unaware people are trying to contact me until I restart my phone. To cite an example I went to a movie and turned off my phone. When I got out I immediately turned on my phone and then I'm flooded with text messages. These messages have been sent hours before I even went to the movie. A friend of mine even said they called me but they could not reach me. Is there anything I can do to solve this issue?”

This is definitely a major problem since you are unaware if a person is trying to contact you. There are several factors that could be causing this issue such as the network, the SIM used, or the phone itself. Let’s try to eliminate these factors one at a time in the exact order.

Network

The easiest way to eliminate any network related issues is to contact your carrier and ask if there is a problem in your particular area. Briefly describe to the representative on the phone the issue you are facing and have them check the status of the tower in your area.

SIM

To check if it is your SIM card that has a problem try replacing it with another one.

Phone

This is where the bulk of our troubleshooting will be conducted. Before proceeding make sure you’re your phone has the latest software updates installed. These updates come with improvements and bug fixes that may address the issue you are facing right now.

What we need to do first is to determine if a certain app that you downloaded is causing this issue. To verify this you need to start your phone in Safe Mode. You may have to run your phone in this mode for a period of time since you will be observing its performance. Take note that you won’t have access to third party apps you installed from the Google Play Store since they will be disabled.
  • With the device powered on, press and hold the Power button (located on the right edge) until the Phone options prompt appears then release.
  • Tap and hold Power off until the Restart in Safe Mode prompt appears then release.
  • Tap Turn On Safe Mode.
  • The restart process may take up to 45 seconds to complete.
  • Upon restart, Safe mode appears in the lower-left of the unlock/home screen.

·      Once in Safe Mode try to observe if the issue still exists. If after using your phone the problem does not occur then it is most likely caused by an app that you have installed. Try to find out what that app is and uninstall it.

One last troubleshooting step that you can perform is to do a factory reset on your device. This returns your phone to its original state with the default settings. Take note that your data will be lost in this process so you should make a backup of it before proceeding.
  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight 'wipe data / factory reset.'
  • Press Power button to select.
  • Press the Volume down key until 'delete all user data' is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, 'Reboot system now' is highlighted.
  • Press the Power key to restart the device.

Troubleshooting Samsung Galaxy S4 That Can't Receive Calls/ Texts Troubleshooting Samsung Galaxy S4 That Can't Receive Calls/ Texts Reviewed by Chad Buenaflor on 9/20/2014 07:07:00 AM Rating: 5

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